Terms and conditions

Safe online shopping Verified by Visa / Mastercard. There are many who are concerned about security when ordering goods over the internet. This is especially true when trying to pay by credit card. Therefore we use Dibs, which is a secure online payment solution for Visa and MasterCard. With Dibs cardholders have the same guarantees and the same security as in the physical world. There is no storage of card numbers on the web or in our online store. All information about you as a customer is encrypted in our database and kept confidential. We do not have access to and do not keep your card number. None other than trusted employees at Tides AS has access to information about you as a customer. Any customer data will under no circumstances be shared or sold to a third party and is stored according to Norwegian law. When registering or shopping we store the following information:

 

First and Last Name

Home address
Phone

Your e – mail (will never be given out / sold on! )

IP address of the machine you use for registration and booking.

What goods you have bought.

 

If paying by Visa and MasterCard , the amount you are shopping for is reserved on your account. We will not charge your account/card before the product is shipped to you. The reservation is automatically canceled if the order is not delivered or is canceled. This normally takes between 3 – 7 days.

Cancellation of orders

If you completely or partially wish to cancel your order, you must notify us by email to post@tides.no. This must happen before the order is picked. Please enter your order number for fast processing of your request.

14 day right of cancellation

You have a 14 day unconditional right to return your product. According to Norwegian law the consumer can cancel the contract without giving any reason within 14 days after the item is received and the information required by the Cancellation Act Chapter 3 is received in the prescribed manner. The deadline expires no matter no later than 3 months after receipt of the goods, or one year if information about the cancellation right is not provided. You do not lose the right of cancellation by opening the product, as long as the item can be returned in the same condition and quantity as received. Please note that you need to cover return costs if you want to switch to another product or get your money back. If you wish to return/exchange a product that is damaged or defective, we would appreciate if you advise us by email to post@tides.no before you send the item in return. For further information about cancellation, see www.forbrukerradet.no

Order information and shipping costs

All orders are dispatched consecutively, and items that are in stock will normally be shipped within 3 business days. We accept the following credit cards: Visa and MasterCard.

Incorrect pricing and product

We reserve the right in posted errors in sold out products, price changes, erroneous price information and other inaccuracies in information contained in our advertising and on www.tides.no. If it turns out that an item you have ordered from us is incorrect priced or has errors in it’s description please contact us by email post@tides.no Our responsibility as Store We recognize the value of satisfied customers. We want to provide the best possible service for our customers to be happy. We try at all times to keep all our clients informed about the status of orders and delays. We pledge to treat you in the best possible way and to answer any queries you may have. Any requests should be sent by mail to post@tides.no

Your responsibility as a customer

You, the customer is obliged to deal with the terms established by purchasing from Tides AS. Please note that it is you, the customer, who must cover the cost of returning unclaimed items.